IT User Support Team Leader
Otis Elevator Company • Tokyo, Japan • Posted June 13, 2026
About the Role
**Date Posted:**
2026-04-01
**Country:**
Japan
**Location:**
Japan Otis Headquarters: Tokyo Sumitomo Twin Building East 13F, 2-27-1 Shinkawa, Chuo-ku, Tokyo, 104-0033 JAPAN
**Job Description — User Support Team Leader**
**Summary**
As the Leader of the User Support Team, oversee workplace operations, compliance, device management, and account administration to support end‑user productivity.
**Key Responsibilities**
1. **Workplace Compliance & Asset Management**
+ Conduct compliance assessments, including weekly leaver checks, AS400 batch job reviews, and system value reviews
+ Manage PCs: refresh cycles, model changes, return coordination, and asset ledger verification
+ Coordinate PC order quantities with ATOS
2. **Account & Access Management**
+ Grant access rights for AS400 business‑critical systems and create eLogistics accounts
+ Perform access rights reviews (Otis A...
2026-04-01
**Country:**
Japan
**Location:**
Japan Otis Headquarters: Tokyo Sumitomo Twin Building East 13F, 2-27-1 Shinkawa, Chuo-ku, Tokyo, 104-0033 JAPAN
**Job Description — User Support Team Leader**
**Summary**
As the Leader of the User Support Team, oversee workplace operations, compliance, device management, and account administration to support end‑user productivity.
**Key Responsibilities**
1. **Workplace Compliance & Asset Management**
+ Conduct compliance assessments, including weekly leaver checks, AS400 batch job reviews, and system value reviews
+ Manage PCs: refresh cycles, model changes, return coordination, and asset ledger verification
+ Coordinate PC order quantities with ATOS
2. **Account & Access Management**
+ Grant access rights for AS400 business‑critical systems and create eLogistics accounts
+ Perform access rights reviews (Otis A...