IT Technical Support

On-site - Manila Fresh Graduate/Student Bachelor Full-time

Responsibilities

• Troubleshooting - Identify and troubleshoot basic technical issues related to hardware, software, or network connectivity. This includes diagnosing problems, guiding users through solutions, or escalating issues to higher level support when necessary.
• Help Desk ticketing - Prioritize support tickets in a timely manner, ensuring that user issues are resolved within established service level agreements.
• Daily Backup and IT Infra Monitoring - Responsible for the daily backup and monitoring of Data Centers and IT infrastructure.
• Responsible for monitoring alerts as well as handling email follow ups with TELCOS and other vendor technical support.
• Performs general preventive maintenance task on PC, laptops, printers, and any other authorized peripheral equipment.

Job Requirements

At least, experienced in providing first-le...