IT Technical Lead (L3)

Location: London, Hybrid on site (3 - 4 days in the central London-based office, and at client sites)

Department: MSP Operations

Summary

The IT Technical Lead is the most senior technical individual contributor within the MSP team at Dr Logic, bridging day-to-day service delivery and longer-term technical strategy. You will own the technical quality of everything we deliver, setting standards, leading projects, owning the knowledge base, and ensuring our clients’ environments remain secure, optimised, and well-documented.

You will act as the final technical escalation point for the service desk, lead the delivery of complex client projects, and contribute directly to pre-sales and business development. You will work closely with clients on-site and remotely, particularly during onboarding phases, and play a central role in shaping Dr Logic’s technical direction and roadmap.

The Technical Lead reports to the MSP Operations Manage...