IT Support Technician

JOB DESCRIPTION

IT Support Technician

Department

Information Technology (IT)

Reporting To

IT Coordinator / IT Lead

Role Purpose

To provide first-level IT support by ensuring all computer hardware, user devices, printers, networking equipment, and basic software remain operational across the organization.

The role focuses on day-to-day execution, installation, maintenance, asset management, and user support while escalating technical, infrastructure, cybersecurity, and strategic matters to the IT Lead.

Key Responsibilities

1. End User Support

• Provide first-level technical support to employees..

• Troubleshoot basic computer and software issues..

• Assist users with login, printer, email, and application-related problems..

• Esc...