IT Support Specialist

Responsibilities

• Coordinate and execute all activities related to employee onboarding and offboarding
• Provision accounts across M365, OKTA, and business apps for new hires
• Assign and recover equipment following onboarding/offboarding checklists
• Maintain an up-to-date inventory of laptops, peripherals, and accessories
• Coordinate repairs, replacements, and shipping/receiving logistics with vendors and WeWork locations
• Support the tracking and control of SaaS systems licensing (M365, Zoom, Adobe, and others)
• Handle L1/L2 support tickets: device setup, connectivity troubleshooting, video conferencing, and system access requests
• Collaborate with the rest of the IT team on endpoint management projects (Intune, Jamf Pro) and OKTA access workflows
• Track and follow up on tasks in Microsoft Planner — collectively supporting employees across all global offices

Requirements