IT Support Specialist

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an IT Support Specialist for their offices in Ras Al Khaimah.

Position: IT Support Specialist

Location: Ras Al Khaimah UAE

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide first- and second-level technical support for hardware, software and network-related issues.
• Troubleshoot user-reported problems through various communication channels (email, phone, ticketing systems, etc.) and escale unresolved or complex issues as needed.
• Monitor and manage network infrastructure including routers, switches, firewalls and wireless access points to ensure stable and efficient network performance.
• Set up, configure and maintain computers, printers, servers and other IT equipment; replace or repair faulty components when necessary.
• Install, configure and update...