IT Support Services Agent

The Role

As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.

Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.

Your responsibilities will include:

Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests

Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented

Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate

Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate

Providing clear, friendly, and professio...