IT Support Quality Assurance Specialist

Tata Consultancy Services • Bengaluru, Karnataka • Posted May 31, 2026

About the Role

Role: Service Desk QA

Location: Bangalore, Chennai

Exp: 3-6 yrs

Mode of interview : Virtual

Must Have Skills:

  1. Strong analytical, communication, and presentation skills;
    precise written documentation
  2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
  3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
  4. Problem-solving with coaching mindset;
    collaborate with Lead for upskilling and productivity
  5. Time management;
    multi-tasking;
    work with minimum supervision and quick learning skills
  6. Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
  7. Problem-solving and troubleshooting abilities
  8. Time management