IT Support - Onsite - Nueva Vizcaya - 40K

About the job IT Support - Onsite - Nueva Vizcaya - 40K

We are looking for a Full-Time Technical Support Specialist for a client located in Nueva Vizcaya - This is an onsite work on a night shift schedule with up to 40K salary

Daily Duties:

Tech Connect Help Desk - Provide a single point of contact for customers needing to resolve problems with their phone or computer systems by receiving service requests via phone or chat, and logging such service requests in a complete, concise manner.

• Determine if the service request is within the department's scope of responsibility, if so, analyze and handle the request, assisting the customer until the problem is resolved.
• Direct other service requests not handled by Tech Connect to the appropriate resources to resolve the problem, then follow the problem until final resolution for the customer, ensuring work orders have been addressed and properly closed out.
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