IT Support Engineer Intern

The role of the IT Support Engineer intern is essentially to assist in troubleshooting, analysing, and resolving technical problems, utilising resolution procedures in schools assigned. Provision of professional and high‑level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

• Management of IT incidents in the incident management system.
• Act as a single point of contact for internal staff regarding IT issues via phone, email or in person.
• Provision of professional and high‑level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.
• Provide Level 0/1 support for all applications and infrastructure.
• Upgrade PC hardware and software, including scheduled maintenances.
• Assist in maintaining inventory of equipment and software licences; update computers with latest service packs, patches ...