IT Support Administrator (H/F/X)

IT Support Administrator (H/F/X)

Swiss Education Academy SA

Vacant since: | Number of jobs: 1 | 1854 Leysin (VD) | 100% | From | Permanent

Role

The IT Support Administrator serves as the main contact for all IT incidents and service requests on campus, providing first- and second-level support to staff and students across various channels (email, phone, in-person, and self-service). They handle a wide range of equipment and systems, including computers, tablets, printers, multimedia tools, software, and network devices.

Their responsibilities include resolving support requests, ensuring high customer satisfaction in line with IT policies, and maintaining all IT equipment in a ready-to-use state. They also create and maintain support documentation to help users resolve issues quickly and become more self-sufficient.

Duties and Responsibilities

• Provide first and second level IT support to staff and students