IT Service Transition Senior Analyst

The Senior Service Transition Analyst is responsible for supporting and coordinating the transition of new or modified IT services into the production environment in accordance with ITIL best practices. This role ensures that all transition activities - including planning, readiness assessment, documentation, and operational handovers are executed effectively to minimize business disruption and ensure service quality.

The Senior Analyst will work closely with the Service Transition Manager, Project Management, Service Operations, Service Owners, and Change Management teams to ensure successful delivery of IT projects and services that are operationally ready, secure, and compliant with organizational policies.

JOB RESPONSIBILITIES

• Coordinate end-to-end service transition activities for new or changed IT services.
• Ensure all transition plans, service acceptance criteria, and documentation are completed prior to go-live.
• Support t...