IT Service & Operations Manager

About the role

Citywide is seeking an experienced IT Service & Operations Manager to lead the reliable, secure and cost-effective delivery of technology services across the organisation. This hands-on leadership role will oversee IT operations, service management, applications, infrastructure, vendors and operational risk.

Working closely with business leaders and technology partners, you will ensure Citywide’s systems and services are resilient, well governed and aligned to operational needs. This role is central to delivering our IT Roadmap, including strengthening governance, improving cyber resilience, stabilising reporting and building a capable, accountable team with reduced single-person dependencies.

What you'll be doing

• Lead IT service delivery across service desk, applications, infrastructure, end-user support and core business systems
• Manage internal teams and external service providers to de...