IT Service Management (Problem Manager)
Johnson Controls • san pedro garza garcía, san pedro garza garcía • Posted July 05, 2026
About the Role
**What you will do?**:
**As a Problem Management Specialist, you will be responsible for developing and managing the Problem Management process. Your primary focus will be on identifying the causes of IT incidents and coordinating problem investigations. You will collaborate with technical teams to document causes, track resolutions, and implement preventative measures to ensure the closure and recurrence prevention of incidents. Additionally, you will monitor the success of problem resolutions and leverage insights to continuously improve the effectiveness of the Problem Management process. This role will also involve supporting other IT Service Management (ITSM) processes, including process documentation, continuous improvement, reporting, and future projects.**:
**How you will do it?**:
- ** Develop and manage the Problem Management process, focusing on identifying the causes of IT incidents.**:
- ** Coordinate problem investigations, collaborating with technical teams t...
**As a Problem Management Specialist, you will be responsible for developing and managing the Problem Management process. Your primary focus will be on identifying the causes of IT incidents and coordinating problem investigations. You will collaborate with technical teams to document causes, track resolutions, and implement preventative measures to ensure the closure and recurrence prevention of incidents. Additionally, you will monitor the success of problem resolutions and leverage insights to continuously improve the effectiveness of the Problem Management process. This role will also involve supporting other IT Service Management (ITSM) processes, including process documentation, continuous improvement, reporting, and future projects.**:
**How you will do it?**:
- ** Develop and manage the Problem Management process, focusing on identifying the causes of IT incidents.**:
- ** Coordinate problem investigations, collaborating with technical teams t...