IT Service Desk Technician

The IT Service Desk Technician is responsible for providing first‑line and second‑line support to end users across corporate and technology environments, ensuring reliable, secure and efficient day‑to‑day operation of IT services. This role is the primary point of contact for users, delivering a high‑quality support experience while maintaining service availability and protecting the integrity of IT systems.

Working as part of the Service Desk function, the role supports the wider IT Engineering and Infrastructure teams by resolving incidents, fulfilling service requests, escalating issues appropriately and contributing to continuous service improvement. The IT Service Desk Technician plays a key role in maintaining user confidence in IT services and enabling the business to operate effectively.

Responsibilities

• Act as the first point of contact for IT incidents, service requests and user enquiries via the service desk, email, phone and face‑to‑fac...