IT Service Desk Supervisor
Cayuse Holdings • Jacksonville, FL • Posted June 24, 2026
About the Role
**Overview**
**_JOB TITLE:_**
IT Service Desk Supervisor
**_CAYUSE COMPANY:_**
Cayuse Civil Services
**_LOCATION_**
Remote - Jacksonville, FL
**_SALARY:_**
$65,000.00 - $90,000.00
**_EMPLOYEE TYPE:_**
Full-Time Salary Exempt
**_TRAVEL_**
Travel to client-site in Jacksonville, FL as needed
**_RELOCATION_**
No
**Employment in this role is conditional upon successful execution of the contract by the client.**
**The Work**
The IT Service Desk Supervisor will ensure strong processes, reliable infrastructure, and a customer-first mindset. This role is accountable for designing service desk workflows, managing incident and service request escalations, and establishing performance standards that deliver timely, high-quality support. The Supervisor will provide clear leadership to service desk team, oversee training and knowledge management, an...
**_JOB TITLE:_**
IT Service Desk Supervisor
**_CAYUSE COMPANY:_**
Cayuse Civil Services
**_LOCATION_**
Remote - Jacksonville, FL
**_SALARY:_**
$65,000.00 - $90,000.00
**_EMPLOYEE TYPE:_**
Full-Time Salary Exempt
**_TRAVEL_**
Travel to client-site in Jacksonville, FL as needed
**_RELOCATION_**
No
**Employment in this role is conditional upon successful execution of the contract by the client.**
**The Work**
The IT Service Desk Supervisor will ensure strong processes, reliable infrastructure, and a customer-first mindset. This role is accountable for designing service desk workflows, managing incident and service request escalations, and establishing performance standards that deliver timely, high-quality support. The Supervisor will provide clear leadership to service desk team, oversee training and knowledge management, an...