IT Service Desk Specialist
First National Financial • toronto, on • Posted June 10, 2026
About the Role
Overview Helpdesk Support Specialist
– Support hardware and software requests, manage helpdesk tickets, and provide technical assistance in an office setting.
Key Responsibilities
Provide in-person and phone support to on-site and remote employees
Support computer hardware, laptops, mobile devices, telephone, printers, copiers, faxes
Support Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions, and in-house applications
Timely account creation and setup for new hires
Create and update technical documentation
Administer and maintain printer server and print‑tracking software
Collaborate with network administration and development teams to implement new technology
Provide call center support
Adhere to policies and procedures to ensure AML requirements are met, when applicable
Qualifications
Excellent analytical, problem‑solving, and troubles...
– Support hardware and software requests, manage helpdesk tickets, and provide technical assistance in an office setting.
Key Responsibilities
Provide in-person and phone support to on-site and remote employees
Support computer hardware, laptops, mobile devices, telephone, printers, copiers, faxes
Support Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions, and in-house applications
Timely account creation and setup for new hires
Create and update technical documentation
Administer and maintain printer server and print‑tracking software
Collaborate with network administration and development teams to implement new technology
Provide call center support
Adhere to policies and procedures to ensure AML requirements are met, when applicable
Qualifications
Excellent analytical, problem‑solving, and troubles...