IT Service Desk Analyst | Up to 40K Salary

IT Service Desk Analyst | Up to 40K Salary

About the job IT Service Desk Analyst | Up to 40K Salary

Job Expectations:

• Position Type: Experienced - Individual Contributor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - BGC, Taguig
• Work Schedule: Weekdays, Night/Shifting Schedule

About the Job:

We are looking for a Service Desk Analyst to join our client's team and provide first-level technical support to end users through various communication channels such as calls, email, and chat. The role involves diagnosing and resolving hardware, software, network, and application-related issues, logging and tracking incidents, escalating complex problems to higher-level support teams when needed, and ensuring timely and accurate resolutions in line with established procedures and service level agreements. The Service Desk Analyst also assists in ...