IT Service Desk Analyst

Drax Group • Prince George, British Columbia • Posted March 23, 2026

About the Role

IT Service Desk Analyst
Salary Range: $67,000 - $68,000
Location: Prince George, BC

As an IT Service Desk Analyst at Drax, the purpose of this is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

KeyResponsibilities
The responsibilities of the Service Desk team include:

  • Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
  • Assessing and fulfilling service requests promptly.
  • Identifying potential underlying problems to help determine root causes and suggest improvements.
  • Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
  • Proactively managing the application landscape to maintain availability, stability, and performance.
  • As a member of the IT Service Desk team, you will be responsible for delivering ...