IT Service Desk Analyst

We are looking for Service Desk Analyst with 2 to 5 years of experience.

Required Skills:

• on call support/customer support
• ITSM tool
• incidents management
• ticketting and troubleshooting

Job Responsibilities

• Answers and responds to inbound calls chatemail from end-users regarding issues
• Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)
• Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Ensures to log and tracks incidents and requests from identification through resolution stages
• Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
• Upda...