IT Service Desk Analyst

Description

Position at Gateway Casinos Corporate Office

Job Type: Full Time

Salary Range: $53,147

We Provide

Full benefits package for full-time employees

Retirement savings plan

Exciting, supportive and fun work environment

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

The Position

The Entry-Level IT Service Desk Analyst provides first-line technical support to internal employees or external clients. This role focuses heavily on diagnosing, troubleshooting, and resolving basic hardware, software, and network issues via phone, email, and chat systems. The ideal candidate possesses a strong customer-centric mindset, basic analytical skills, and a passion for foundational information technology systems.

Key Responsibilities 

Respond to incoming customer inquiries through multi-channel su...