IT Service Delivery Specialist

We are looking for an IT Service Delivery Specialist to lead IT service delivery and internal customer engagement. This role acts as the face of IT for internal users, focusing on creating a seamless support experience across all devices, applications, and service channels. The ideal candidate will embrace a 'customer-first' mindset, consistently looking for ways to enhance user satisfaction, increase IT solution adoption, and improve day-to-day service operations. This role is also responsible for managing endpoint lifecycle, including provisioning, maintenance, and retirement of user devices and hardware across the company. A key dimension of this role is partnering with the People team to co-own and continuously refine the IT onboarding journey, ensuring every new employee and contractor has a seamless, well-coordinated technology experience from day one.

Core Responsibilities:

IT Support Operations

• Serve as...