IT Service Delivery Lead

Amaris Consulting • Vietnam, Vietnam • Posted June 28, 2026

About the Role

Job description



ABOUT THE JOB



  • Manage day-to-day service delivery activities including SLA monitoring, incident management, problem management, service requests, and change management using tools such as ServiceNow.

  • Coordinate with internal stakeholders, business units, and vendors to ensure timely issue resolution and service performance.

  • Support procurement coordination and vendor management activities for IT tools and services.

  • Drive continuous improvement initiatives by automating operational workflows, monitoring processes, ticket handling, and reporting activities.

  • Work closely with enginee...