IT Program Manager II

 

Introduction

Join a dynamic team responsible for establishing and operating an Enterprise Demand Management governance model, ensuring consistent intake, decision-making, and transparency across assigned portfolios.

Required Skills & Qualifications

• 7 years of experience in technology demand management, portfolio governance, or enterprise intake process design (PPM/ITIL-aligned)


• Demonstrated experience establishing and operating tollgate governance models with clear decision rights and RACI


• Proven ability to drive cross-functional alignment across Business, Finance/FinOps, Architecture, Engineering, and Ops; skilled in executive-level communication


• Strong working knowledge of KPI-driven process management and continuous improvement (Lean/Six Sigma preferred)


• Experience managing process controls: policy, standards, documentation, audit evidence, escalation paths, and exception handli...