It Operations Analyst Ii (Santiago De Querétaro)

This position's primary responsibility is to provide Customer Service by supporting users' IT requirements.Other responsibilities include incident support and troubleshooting problems according to TEIS policies, processes, and procedures.This position will also participate in digital factory initiatives, departmental project work as needed, and help develop and implement a systematic approach to IT user education.Job RequirementsAnalyze and troubleshoot IT Standard Systems: Identify and resolve technical issues, optimize system performance, and improve overall efficiency.Design and implement solutions: Develop and deploy new or improved IT Infrastructure Solutions and processes along with the other TEIS towers, ensuring they meet organizational requirements.Evaluate new technologies: Research and assess the suitability of new technologies for the organization, considering factors like compliance, compatibility, cost, and benefits.Provide technical support.Communicate technical infor...