IT Helpdesk Technician
Hidden Level • Syracuse, NY • Posted June 17, 2026
About the Role
**IT Helpdesk Technician**
**Position Overview:**
Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to enhance security across various environments. As we expand, we're looking for an IT Helpdesk Technician who will serve as the first point of contact, support, end-users across macOS, Windows 10/11, and Ubuntu environments. This individual will initially report directly to the Director of Information Technology and Information Security and work closely with a broader technical team to ensure that user-facing systems are secure, reliable, and fully operational. A strong understanding of user support, system administration, and IT best practices is essential to succeed in this role.
**Location:** This position is on-site in Syracuse, NY, with local travel between company facilities required.
**Responsibilities:**
Provide first-level technical s...
**Position Overview:**
Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to enhance security across various environments. As we expand, we're looking for an IT Helpdesk Technician who will serve as the first point of contact, support, end-users across macOS, Windows 10/11, and Ubuntu environments. This individual will initially report directly to the Director of Information Technology and Information Security and work closely with a broader technical team to ensure that user-facing systems are secure, reliable, and fully operational. A strong understanding of user support, system administration, and IT best practices is essential to succeed in this role.
**Location:** This position is on-site in Syracuse, NY, with local travel between company facilities required.
**Responsibilities:**
Provide first-level technical s...