IT Help Desk Specialist

Position Overview

We are seeking an IT Help Desk Specialist to provide technical support and ensure the smooth operation of our organization's technology environment. This role serves as the first point of contact for employees and external end users, resolving technical issues, managing user accounts, supporting critical business applications, and assisting with IT infrastructure projects.

The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments.

Military veterans, particularly those with U.S. Army experience, are highly encouraged to apply.

Key Responsibilities

Assistance Portal Support (30%)

• Resolve soldier and staff portal access issues
• Coordinate with third-party vendors to troubleshoot recurring portal problems.
• Identify and document common system issues and resolution procedures.