IT Engineer (Voice, Network, Systems & CCaaS)

WHY THIS ROLE EXISTS

IT is the operational backbone at Roadrunner.

We operate a high-reliability logistics network where real-time communication, system uptime, and contact center performance are critical. When voice systems fail or the contact center degrades, operations slow down immediately.

This role exists to ensure that doesn’t happen.

We are looking for a hands-on, high-ownership engineer who can operate across voice, network, and CCaaS platforms—someone who can design, stabilize, and evolve systems, not just support them.
This is not a ticket-driven role. This is a role for someone who wants to own outcomes.

What you’ll do

1. Lead voice platform evolution

Own and support Cisco voice environment (CUCM, Unity, Jabber)

Drive execution of the Cisco → Microsoft Teams voice migration

Ensure call quality, reliability, and scalability across the enterprise<...