IT Engineer Contact Center

ABN AMRO Bank • Amsterdam, North Holland • Posted July 12, 2026

About the Role

Your job

  • Own the full lifecycle (design, build, run) of CCaaS platform capabilities
  • Develop and maintain integrations between NICE CXone and internal systems
  • Design and support voice and telephony integrations (SIP, call flows, routing)
  • Drive innovation by identifying and implementing new use cases, integrations, and platform capabilities
  • Implement and secure API integrations and gateway solutions
  • Apply modern security patterns such as TLS, OAuth2, and SAML (IdP/SP)
  • Ensure secure API exposure and web/API security controls
  • Embed security, compliance, and audit requirements into all solutions
  • Drive monitoring, platform reliability, and incident resolution (P1/P2)
  • Collaborate with vendors and internal teams to solve integration challenges

    • Working environment


    You will join an international, multidisciplinary DevOps team within the Customer Interaction & Conv...