IT End User Support - Specialist PJ

he IT End User Support Specialist will provide general support for end-user computing. The role holder is also responsible for field service and support for our IT network infrastructure.

The IT End User Support Specialist will work with multiple cross-functional teams and act as liaison for the global IT organization and for the business team members located at the facility.

Responsibilities

• Provides Level 1 and Level 2 support all end-user computing solutions including mobile devices, computers, peripherals (monitors, headsets, docking stations), and printers.
• Provides supports conference room equipment, digital signs, TVs, and other miscellaneous equipment.
• Monitors open IT incidents and support requests and collaborate with appropriate IT engineering and operations teams to resolve incidents or support requests involving IT services.
• Track and mange IT assets which are deployed at locations for which they are assigned to ...