IT Customer Experience Specialist & ITIL Certified 80-100% (m/w/d)

About the role

Our ITD Infrastructure & Operations team is looking to strengthen its workforce and is currently seeking a profile capable of managing multiple projects in parallel in a role that requires a high level of rigor and organization. You will work closely with various internal teams as well as with clients. Fluency in German and English, you will thrive in a fast-paced, dynamic, and constantly evolving environment.

What you’ll be doing

• Gives the best possible customer service to Colleagues
• Responsible for overall customer feedback
• Represent the interest of the users who will use project/program outputs
• Represent interest in vendor service reviews
• Drive operationally the on-site services and quality
• SPOC for Escalations including VIP
• Drive vendors through DSAT / KPIs / SLAs / XLAs review and improvement plans

About you

• Minimum of 3 years’ experien...