IT Application Supt & Monitoring Analyst at Vodafone Ghana

Confidential • Ghana, Ghana • Posted July 05, 2026

About the Role

Role Purpose

Responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools.

Also responsible for support, maintenance, configuration and administration of all business support systems across the Enterprise.


Role Responsibilities

  • Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)

  • Responsible for monitoring of all BSS solutions performance and total health to ensure maximum availability

  • Ensure services are available as defined by SLA

  • Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA

  • Drive a cultural change towards innovation, speedy solutions and operations in line with Agile and DevOps

  • Support project teams...