IT Analyst (Help Desk Engineer)

IT Analyst (Help Desk Engineer)

Job Description

+ Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
+ By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
+ Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
+ Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
+ Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets, IT accessories ...
+ Installing software base on user requests
+ Completing ...