IT Analyst - EUSG

The IT Analyst – EUSG is responsible for supporting the organization's technology operations by performing incident troubleshooting, documentation management, operational monitoring, reporting, and compliance activities. The role requires close coordination with various teams to ensure timely resolution of technical issues, adherence to service level agreements (SLAs), and compliance with information security standards.

Key Responsibilities

• Work closely with concerned teams in troubleshooting technology-related issues and problems.
• Ensure proper troubleshooting techniques, protocols, and tools are utilized in developing recommendations and solutions.
• Analyze technical issues and ensure recommendations are based on thorough assessment and factual findings.
• Provide regular updates regarding troubleshooting activities to the team, management, and clients.
• Ensure Incident Reports and Root Cause Analysis (RCA) documents are rele...