Isd - One Desk Advisor
Guidant Global • King's Cross, Greater London • Posted June 20, 2026
About the Role
Start date: 3rd Aug
3 Months Contract
Main purpose of the job
Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact with customers using various communication channels, such as ticketing system, phone calls and live chat. Where possible, and in line with agreed procedures, the One Desk Advisor will provide first contact resolution, taking ownership of queries to point of resolution.
Take responsibility for managing and dealing with contacts that are assigned to them, ensuring that accurate and customer focused responses are given within relevant SLA's and within companys policy/process. To deliver this service it is key that excellent working relationships are built with internal and external stakeholders.
Duties and responsibilities
▪ Respond to all queries within agreed SLA's, reso...
3 Months Contract
Main purpose of the job
Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact with customers using various communication channels, such as ticketing system, phone calls and live chat. Where possible, and in line with agreed procedures, the One Desk Advisor will provide first contact resolution, taking ownership of queries to point of resolution.
Take responsibility for managing and dealing with contacts that are assigned to them, ensuring that accurate and customer focused responses are given within relevant SLA's and within companys policy/process. To deliver this service it is key that excellent working relationships are built with internal and external stakeholders.
Duties and responsibilities
▪ Respond to all queries within agreed SLA's, reso...