Intraday Contact Center Performance Analyst

Miral Destinations in Abu Dhabi is seeking a Real Time Analyst (RTA) responsible for monitoring and optimizing intraday performance across the contact center. You will manage staffing fluctuations and support operations to ensure service level achievement.

The ideal candidate has 1–3 years of experience in Workforce Management or Real Time Monitoring and is skilled in using WFM tools. Strong analytical and problem-solving skills, alongside proficiency in reporting, are essential for this role.