Internet/BDC Manager

About the Role: As the Automotive BDC Manager, you'll play a pivotal role in overseeing the daily operations of our Business Development Center. You'll work to maximize sales opportunities by driving customer appointments, enhancing communication strategies, and fostering a high‐performing team environment. Key Responsibilities: Develop and implement strategies to increase customer engagement, appointments, and sales. Manage and train a team of BDC representatives to deliver exceptional customer experiences. Be consistently available to support, guide, and manage the team to ensure optimal performance. Monitor and analyze performance metrics to identify growth opportunities. Collaborate with the sales and service departments to ensure seamless lead‐handling processes. Maintain high standards of communication across phone, email, text, and video channels. Leverage video technology as a key tool to engage leads, explain processes, and enhance the customer experience. What We&...