Internal Control Officer- SME

Job Purpose

• To strengthen the governance, risk management, and internal control framework across the Business Banking sales function.
• To ensure proactive identification, mitigation, and reporting of operational, conduct, and regulatory risks within the sales unit.
• To drive high standards of compliance, customer experience, and sales quality through effective monitoring, analytics, and control mechanisms.
• To support business growth by embedding a strong control culture without impacting sales productivity.

Key Result Areas

1. Governance, Risk & Compliance
   • Monitor adherence to internal policies, SOPs, SLAs, and regulatory requirements across sales channels.
   • Identify, escalatie, and track control gaps, operational risks, and compliance breaches.
   • Support internal and external audits, ensuring timely closure of audit findings.
   • Strengthen control frameworks aligned ...