Internal – Area Network Owner (FTTH Maintenance) East London

POSITION STATEMENT

To supply online & off-site support to the BritelinkMCT maintenance department in a technical specialist role, drive quality, compliance, and excellence of work within your region. Supply training & assessments of technical teams, internal & external.

KEY RESPONSIBILITIES

• Deliver training and learning initiatives on-site & assess technical competencies of technical teams.
• Updating the skills and training matrix
• Develop the technical resourcing of the company in alignment with operational requirements
• Report back on training progress, training schedule, skill matrix, forecasting
• Ticket Support – Support maintenance teams to resolve difficult tickets
• Outage Support – project manage and facilitate network outages to ensure quality, communication and speed is executed to required standard of excellence
• Advanced technical support – recommend and liaison with maintenance, Planning, Bu...