Intake Coordinator, Patient Care Quality Office

Come work as an Intake Coordinator, Patient Care Quality Office with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Intake Coordinator to join the Patient Care Quality Office Team. Apply today to join our team!

Please note that this position is full time in-office.

As an Intake Coordinator, Patient Care Quality Office (PCQO) with Vancouver Coastal Health you will:

• Support Vancouver Coastal Health (VCH) in its focus on establishing and maintaining effective relationships with our patients/clients/residents.
• Receive all incoming complaints, concerns, inquiries and compliments both internal and external stakeholders to VCH and determines the type and urgency of complaint/inquiry received.
• Review and perform initial resolve, or may re-direct more complex complaints/concerns to a PCQO Liaison for follow up.
• Maintain the department’s system for tracking, analyzing and reporting client fe...