Insurance Services Rep
Virginia Mason Franciscan Health • Tacoma, WA • Posted July 11, 2026
About the Role
**Job Summary and Responsibilities**
As an **Insurance Services Representative** , you will provide essential support and expert guidance to clients regarding their insurance coverage, ensuring clear understanding and seamless service.
Every day you will expertly process inquiries, explain policy details, assist with claims submission, and meticulously update account information, ensuring accurate and efficient client interactions.
To be successful, you will demonstrate outstanding communication skills, strong problem-solving abilities, and a patient, customer-focused demeanor, contributing to client satisfaction and retention.
+ Researches, reviews, and resolves rejected, denied, underpaid, or incorrectly paid claims by analyzing account details, insurance EOBs, denial reason codes, payer requirements, and reimbursement policies to maximize appropriate revenue recovery within established timelines.
+ Utilizes work queues, payer portals, spreadsh...
As an **Insurance Services Representative** , you will provide essential support and expert guidance to clients regarding their insurance coverage, ensuring clear understanding and seamless service.
Every day you will expertly process inquiries, explain policy details, assist with claims submission, and meticulously update account information, ensuring accurate and efficient client interactions.
To be successful, you will demonstrate outstanding communication skills, strong problem-solving abilities, and a patient, customer-focused demeanor, contributing to client satisfaction and retention.
+ Researches, reviews, and resolves rejected, denied, underpaid, or incorrectly paid claims by analyzing account details, insurance EOBs, denial reason codes, payer requirements, and reimbursement policies to maximize appropriate revenue recovery within established timelines.
+ Utilizes work queues, payer portals, spreadsh...