Instructional Designer / Knowledge Content Specialist
ICONMA, LLC • United States, United States • Posted July 13, 2026
About the Role
Our client, an Automotive company, is looking for an Instructional Designer / Knowledge Content Specialist for their Auburn Hills, MI location. Responsibilities:
+ Designing, structuring, and maintaining clear, user-centered process documentation and knowledge assets. This role transforms complex processes into intuitive, actionable content for both internal employees and customer-facing channels, including AI-powered tools.
+ Ensures that all knowledge artifacts—such as SOPs, work instructions, decision trees, and bot content—are accurate, accessible, and aligned with business processes, enabling end users to quickly find and apply the right information.
Process Documentation & Knowledge Development
+ Develop and maintain human-readable Standard Operating Procedures (SOPs) and Work Instructions (WIs)
+ Translate complex workflows into clear, structured, and easy-to-follow content
+ Ensure documentation aligns with proces...
+ Designing, structuring, and maintaining clear, user-centered process documentation and knowledge assets. This role transforms complex processes into intuitive, actionable content for both internal employees and customer-facing channels, including AI-powered tools.
+ Ensures that all knowledge artifacts—such as SOPs, work instructions, decision trees, and bot content—are accurate, accessible, and aligned with business processes, enabling end users to quickly find and apply the right information.
Process Documentation & Knowledge Development
+ Develop and maintain human-readable Standard Operating Procedures (SOPs) and Work Instructions (WIs)
+ Translate complex workflows into clear, structured, and easy-to-follow content
+ Ensure documentation aligns with proces...