Information Technology Help Desk

Job Title: Tier 1 Help Desk

Location: Virginia Beach - On-Site

Job-Type: 6 month Contract to hire

Compensation: 18-24

Job Purpose

The Help Desk Technician Tier I provides front-line technical support with a primary focus on intake, triage, and first-contact resolution. In this role, you will diagnose common end-user issues across Windows, MacOS, Microsoft 365, basic networking, and mobile devices, ensuring incidents and requests are resolved efficiently or routed correctly when escalation is required.

Duties and Responsibilities

Front-Line Support & Ticket Management

• Serve as the primary point of contact for users via phone, chat, and the support portal.
• Log, categorize, prioritize, and route work items efficiently within Freshworks (Freshservice) and coordinate items requiring Jira.
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