Information Technology Field Technician at GDS Africa

Confidential • Ghana, Ghana • Posted June 21, 2026

About the Role

To provide high level customer service while assisting with account management, incident troubleshooting, network support and hardware/software configuration. This will be first level support role.


Education


Bachelor’s degree in computer science or related field.


Experience


2+ years of hands on experience in IT support.


Knowledge, Skills, and Abilities

  • Microsoft 365 Certified: Modern Desktop Administrator Associate (Desired)

  • Conversant with Windows/Office suite.

  • Troubleshooting hardware and software issues.

  • Repairing or replacing damaged hardware.

  • Upgrading the entire system to enable compatible software on all computers.

  • Installing and upgrading anti-virus software to ensure security at the user level.

  • Providing support to users and being the first point of contact for error reporting.

  • Conducting backup/restore operation...