Infield operations team lead

Job category: Others: Transport and Logistics

Location: Durban

Contract: Permanent

EE position: No Introduction

Picup, our system integration partner that specialises in last-mile delivery and online management software seeks an Infield Supervisor for George and Cape Town.

The Account Support Coordinator is responsible for ensuring continuity, stability, and operational execution across client accounts during periods when designated Account Managers are unavailable. The role provides structured operational cover, coordinating day-to-day account activities, monitoring SLA performance, and managing issue resolution to ensure uninterrupted service delivery. While Account Managers retain primary ownership of individual client relationships, the Account Support Coordinator operates across multiple accounts, maintaining sufficient operational knowledge to step in seamlessly during leave, absences, peak demand periods, or elevated operational ri...