Industry Process Consultant - Customer Success

Industry Process Consultant - Customer Success

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as an Industry Process Consultant in Petaling Jaya, Malaysia!

Role Description & Responsibilities:

• Drive structured adoption programs for assigned customer accounts to increase active usage and engagement
• Execute regular user success sessions to identify workflow gaps and drive behavioral change
• Guide end users to adopt key platform practices such as data management, revision control, and collaboration workflows etc
• Analyze customer usage patterns and identify barriers to adoption, proposing targeted actions to improve engagement
• Articulate the business value of the 3DEXPERIENCE platform through measurable outcomes such as increased active users and workflow efficiency
• Identify at‑risk accounts with low engagement and take proactive actions to recov...