Individual Benefit Cashless Claim, Analyst
AIA • Kuala Lumpur, Federal Territory of Kuala Lumpur • Posted June 27, 2026
About the Role
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
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About the Role
Responsible for determining the validity and authorising settlement of individual health insurance claimsRoles & Responsibilities:
To support and lead a team of assessors in pre-certification, hospitalization, case management in the issuance of guarantee letter in compliance to Company’s requirements and guidelines.
To ensure quality audits are done for the respective team members.
To pre-certify cases for issuance of guarantee letter in compliance to Company’s requirements and guidelines assist the team target productivity benchmark.
To ensure guarantee letters are issued accurately and correctly within targeted TAT and with authority assigned.
To assist in the assignment and monitoring of all documents received in their r...