Income Team Manager

About The Role

We are recruiting for an Income Team Manager to join our Income Team within our Neighbourhood and Income Service.

If you are passionate about delivering excellent housing services, driving service improvement, and supporting residents to sustain their tenancies, we would love to hear from you.

In this role, you will:

• Lead and manage the delivery of a comprehensive income collection service, ensuring effective arrears management, maximising income recovery, and meeting performance targets
• Drive early intervention, financial inclusion, and tenancy sustainment initiatives, mitigating the impact of welfare reform and supporting residents in financial difficulty
• Oversee service performance, policies, and processes, ensuring continuous improvement through data insights, customer feedback, and benchmarking
• Build strong partnerships across internal teams, statutory agencies, and external ...