Income Assistant

Spencer Clarke Group are seeking an Income Assistant for a local authority in West London.

In this role you will support rent income services, helping tenants manage accounts, reduce arrears, and access financial support through accurate, customer-focused administration.

Duties:

• Provide frontline support for rent income enquiries and help tenants manage their rent accounts.
• Process payments, set up Direct Debits, and support arrears recovery activity.
• Maintain accurate records, update systems, and produce basic reports and correspondence.
• Support residents with income maximisation, referrals, and access to housing and welfare advice.

Qualifications and Experience:

• Experience working in a social housing, income, or customer service environment.
• Experience handling customer enquiries, including sensitive or challenging situations.
• Ex...