Incident Response Analyst II

Incident and Event Management

FOC Analysts are responsible for the end-to-end lifecycle of facilities-related incidents, from detection and triage through escalation, coordination, and documentation. Analysts ensure timely response, effective communication, and continuous improvement through root cause analysis and operational reporting.

Responsibilities

• Investigate, acknowledge, and respond to alarms and abnormal operating conditions.
• Act as the first line of defense for facility events using monitoring and automation platforms.
• Assess the severity and operational impact of incidents and determine appropriate escalation paths.
• Coordinate incident bridges and communication during critical events.
• Serve as incident coordinators during major facility incidents.
• Maintain incident records and update ticketing systems with detailed actions and event timelines.
• Facilitate communications with site operations te...